New York, New York

Doordash crossed my addresses when completing my order, and told the delivery guy to go to the wrong address. I noticed within 10 minutes of the order being placed and immediately contacted Doordash.

Not only did they fail to cancel the order, they failed to even contact the delivery person. I ended up spending the next two hours fielding calls from the delivery guy and emails from Doordash (who could not be reached by phone). My food was never delivered.

Doordash ducked my calls and emails for the next two days and finally said sent an email saying they didn't care and would not be issuing even a partial refund.

Product or Service Mentioned: Doordash Customer Care.

Reason of review: Problem with delivery.

DOORDASH Pros: Delivery guy, Delivery girl.

DOORDASH Cons: No way to quickly contact then, Unprofessional, Failed to deliver, Customer service, Did not call to ask about the changes of the order.

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