Fort Wayne, Indiana
Not resolved
2.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

I ordered from DoorDash and marked that if there are issues with my order to contact me. Lo and behold, we got our food, but there were several items missing and replaced with other items.

We contacted the company using their app with a request for a refund rather than a credit or re-delivery. We have not heard back from this company and there is no phone number to call for issues.

Why do they have that option to select contact me if any issues, if they substitute without asking anyway!!!! To be fair, their app is very nice and the delivery was fast with a pleasant driver.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

DoorDash Pros: Nice delivery guy, Fast delivery, Easy ordering.

DoorDash Cons: Order errors without notification, Wrong food, No response to email, Bad customer service.

  • Food Issues
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