Ordered food mid-day but choose the option to have it delivered later. I picked a delivery time of 7:00-7:30 pm.
I also used a coupon code for $5 off that the DoorDash website said it applied, but the amount was never deducted from the final charge. After speaking with customer service, they told me it was my fault for entering a coupon code that only applied to a specific restaurant in a completely different city & state, but reluctantly offered to credit me $5 since I was a first-time customer. Ridiculous--the website should be able to figure that out and not tell me it was applied. A little while later DoorDash called me to say my order had not yet been accepted by the restaurant, they called the restaurant to inquire, and that the restaurant doesn't open until 5:00 pm.
I was asked if I wanted a refund. I said no, and asked why I could not keep my existing order that was supposed to be delivered between 7:00-7:30 (2.5 hours from then!). When I pointed out that 7:00 pm is after 5:00 pm, the rep apologized for the inconvenience and told me my order would be ok. 10 minutes later I get a text message from DoorDash telling me my order has been canceled due to "unexpected restaurant closure." A similar email is sent as well.
I call the restaurant myself and asked if they are open. They answer "yes." I asked if I may place a take-out order, they say "sure." I asked them if they accept orders via DoorDash, again they answer "yes." I thank them and contact DoorDash customer support via both text message and email inquiring, why my order was canceled, pointed out the restaurant was not closed, and that they are willing to fill such an order.
By 6:45 pm I still had not received a reply from DoorDash support and I called the restaurant and ordered directly. Food was ready in 15 minutes and it was $21 less than DoorDash's price w/ tip.
Product or Service Mentioned: Doordash Website.
Reason of review: Poor customer service, problems with payment, problem with delivery.
DoorDash Cons: No way to easily contact customer service, Order canceled but reason given was not valid.