New Kensington, Pennsylvania
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I ordered food two hours ago and still no food. The driver said his phone died and forgot or didn’t know what food I asked to have with my meal.

What job that requires you to speak to a customer to ask and confirm question with a customer let’s your phone die when it has to do with a big part of their job. That is unexceptionable. This is my first time using door dash and this will definitely be my last. I shouldn’t even have to pay for this food when it gets here and I’m very sure that if it is cold when it gets here I will not be taking it and I will demand my money back.

Also when ordering money there need to be an area to apply more detail. Because then I won’t have to call and make sure their phone isn’t dead

Product or Service Mentioned: Doordash Vehicle Driver.

Reason of review: Poor customer service.

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