We ordered food from Lazy Dog Restaurant. They utilize Door Dash as their delivery service.
Once before the Door Dash delivery driver arrived without wearing a mask during a peak of Covid-19 cases...unacceptable. Tonight we ordered at 9:16pm which was supposed to be delivered by 9:51pm. We received notification the order had been delivered but it hadnt. We called Door Dash and they said they couldnt get in touch with their driver.
We called the driver, Moises, that communicated with us via text. A man answered the phone and said he wasnt Moises and doesnt work for Door Dash. Door Dash said they would take care of the problem, reorder our food and have it delivered again within 20 minutes. Its now 11:50pm and we still dont have our food or an eta of when we will receive our food.
Lazy Dog Restaurants manager has been amazing but the service received from Door Dash is ridiculous and unacceptable. We have to work tomorrow at 6am and were now making scrabbled eggs for dinner.
User's recommendation: Dump Door Dash.
Product or Service Mentioned: Doordash No Contact Delivery Service.
Monetary Loss: $6.
Preferred solution: Full refund.
DOORDASH Pros: Convenience if it actually worked.
DOORDASH Cons: Not receiving our promised order.