State: Texas City: Houston Product: Doordash Delivery Service Clear all filters (16 of 4901 reviews match)
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DoorDash - Terrible service

1.8
Details
4 of my last 5 deliveries have been ridiculously late take well over the amount of time that it said the food would be delivered. if it got here hot and good i wouldnt complain but it gets here luke warm and soggy and terrible!! this is BS.
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Review
#1440764 Review #1440764 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Ruined food and terrible custimer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Poor Problem Resolution
  • Doordash Delivery Driver

DoorDash - Incorrect/Missing items

1.3
Details
Our food delivery was not only missing dishes/sides but was also made incorrectly.
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Review
#1203178 Review #1203178 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash - I never received my food

1.0
Details
My food wasn’t delivered place was closed I would like a refund
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Review
#1198533 Review #1198533 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
1.5
Details
It has happened so many times, they arrive, throw the food at me and leave. I then check the order....its nothing like what I ordered so someone else has my food and I have theirs.....I was supposed to get a refund, that a joke, Kept waiting and waiting...... The worst...
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Review
#1170117 Review #1170117 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Wrong order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Incorrect Order
  • Bad Drivers
  • Doordash Fail
1.5
Details
The Food arrived 30 minutes later than expected. All of the items were cold. The guacamole was already turning brown. I realized quickly that some items were missing. I contacted the driver and he said “ok.” I assumed that meant that he would return with the missing...
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Review
#1167286 Review #1167286 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Order errors without notification
  • Hated it and will never use again
Reason of review
Problem with delivery
Loss
$5200
Preferred solution
Full refund
3.1
Details
I dont think its my job to tell him anything, he's the one working for you and he decided tom according to him, pick up a few other orders first. Had I even received my meal the drinks would be have been watered down and the food cold. 90 minute wait just to have to...
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Review
#1072263 Review #1072263 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$26
Preferred solution
Full refund
2.3
Details
Door Dash said they could have the restaurant get us a new order, but by this time it was already 8:30PM! So, we got our food at 9:15PM finally! It was THREE HOURS LATE! Now, again, Door Dash has failed, our order is now 15 minutes late again and the driver said so...
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1 comment
Anonymous
#1571717

I am having a problem with my fast pay with my debit card

Review
#1016822 Review #1016822 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Food
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
The food showed up late, was not what I ordered and was cold. Yet we are supposed to tip these people? There is not an option not to tip on the order form anywhere! Anyway I sent an email to the support account to complain about what had happened and it took them 3...
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1 comment
Anonymous
#1236682

The driver only delivers what you order .. if the restaurant messes up your order it's the restaurant not the driver .. do you really the driver going through your food checki...

Review
#948475 Review #948475 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Customer service
  • Made me feel like they could care less
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund
Tags
  • Doordash Fail
1.0
Details
I ordered food at 12. It said it would be here within 30-40 minutes. I ordered pho for one from a restaurant down the street. I contacted customer support after a little over an hour because the app said the food hadn't even been picked up. I talked to a lady who could...
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Review
#946728 Review #946728 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

Doordash - Delivery Service Review from Houston, Texas

1.1
Details
DO NOT USE DOORDASH!!!! They double charge tips saying the restaurant requires a tip for their staff, but this is not true. They make you tip gratiuity for drivers + gratuity for the employees at the restaurant + delivery fee but the truth is the restaurants do not charge gratuity. I know because I work at one of the restaurants that doordash has been falsifying this information about. YOU ALL ARE DOUBLE TIPPING DOORDASH! The employees at these restaurants receive $0.
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Review
#919069 Review #919069 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service