State: Texas City: Houston Product: Doordash Delivery Service Clear all filters (59 of 5425 reviews match)
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DoorDash in Houston, Texas - No delivery after two hours

1.3
Details
DoorDash - No delivery after two hours
No customer service answer no delivery I am infuriated by the failure of these people to just do something simple like dried food to a house
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Review
#1609134 Review #1609134 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

DoorDash in Houston, Texas - I don’t have my food

1.0
Details
I don’t have my food and y’all took my money
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Review
#1648257 Review #1648257 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Houston, Texas - Two bad orders in a row

1.2
Details
Orders are wrong, an hour and a half wait time. Fees are high and refunds for terrible service are terrible as well
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Review
#1618856 Review #1618856 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

DoorDash in Houston, Texas - Incompetent Driver and Incompetent Customer Service

2.0
Details
I was notified that my order picked up and on the way. It’s been on the way for the past hour. According to the app the dasher’s been sitting in the same spot 5 MINUTES AWAY. I’ve made multiple attempts to contact the dasher, but she’s not answering. So the only logical thing to do is call customer service. I explain my situation and just want another dasher to pick up the food and deliver it since the original dasher refuses to do her job. Customer service can’t even arrange that. First order ever with DoorDash and it’s been pretty bad so far. At least I got a refund.
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Review
#1571465 Review #1571465 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$12
Preferred solution
Deliver product or service ordered

DoorDash in Houston, Texas - Order never came and 2 dashers said they were picking up and cannot get a hold of anyone

2.0
Details
Restaurant was closed and I was never notified even though two Dashers went there and saw the restaurant was closed and didn’t let anyone know to contact me or let me know and I was unable to go in and “Cancel order and place a timely order with another restaurant before it got too late.The Dashers probably wouldn’t get the orders right anyways because the last two times that I have brought this to yawls attention nobody has done anything they must not even ever read the notes that you leave for them. Thank you for a lovely experience. I could’ve went with another service and had food by now. Thanks for crediting back the money that I already spent for nothing
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Review
#1566764 Review #1566764 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • That this was better than eating my shoe leatherut just barely
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

DoorDash in Houston, Texas - Complete crap

1.0
Details
Placed an order through DoorDash got notification that restaurant accepted order and food would be ready in approximately 55 mins. After over 1 hour and no update from the dasher l, tried to call customer service and was on hold for 30 minutes and finally hung up. I then got a notification later that they canceled my order due to delivery issues. So 2 hours after ordering no food. Not using again! This is total BS!!
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Review
#1565500 Review #1565500 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
Loss
$35
Preferred solution
Deliver product or service ordered

DoorDash in Houston, Texas - Wrong orders

3.0
Details
I’m still waiting on the phone
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Review
#1568537 Review #1568537 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Food
Cons
  • App not working appropriately
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Hard To Reach

DoorDash in Houston, Texas - Order was never received. I want to cancel its running 30 mins late

I can't get a hold of anyone for support. I called 3x and couldnt get a hold of anyone. My order is running super late and I want to cancel/ my money refunded.
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Review
#1609099 Review #1609099 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund
I chatted with someone on your help page who said they would re-order my meal and also give me a $20 DoorDash credit. That order came but the driver went to the back of my nursing home instead of the front so by the time I coached him how to drive around to the front...
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Review
#1576049 Review #1576049 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Drivers are usually great
  • Convenience
Cons
  • Really bad customer service
  • No answer customer service when calling
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Payment dispute
  • Poor Communication

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts
4.1
Details
I was told by a man that answer the phone that they don't have a Tom there and he put another lady on the phone by the name of Khan or Kran that was not professional at all very disrespectful she also concluded that it was your fault that I received the wrong order...
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Review
#1488787 Review #1488787 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue