Not resolved

I was a regular doordash customer. I had a few orders made incorrectly and they were later fixed.

No problem. I go to order food and receive a message that my account has been deactivated and that a representative would be in touch with me shortly. Days go by, no email. I kept requesting help using their web chat.

And no one would offer an explanation as to why my account had been deactivated. 5 agents later, all of whom played nice to start, abruptly ended the chats when i started asking questions. Someone flagged me and i got an email saying "your account has been deactivated by the system for account activity that violates our terms of use"... well, ok.

I didn't know ordering and paying for food was a violation. When i asked what term i violated the representative said they didnt have to provide me with any other information. So just like that i can't use the app anymore.

For no reason. I have several more screenshots and emails of customer service passing the buck.

Product or Service Mentioned: Doordash Account.

Reason of review: Poor customer service.

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