I am appalled at what I've gathered is their "official" way of righting a wrong...
1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund.
2. Missing an item?: If you're delivery is missing an item they give you the cost of the item in credits, NOT a refund.
3. Get delivered the wrong item?: If they deliver you a salad when you wanted a cheeseburger they give you a deliver fee in credits ranging from 1-7, NOT a refund.
4. Restaurant closed?: They just cancel the order, put the amount in credits and you won't know until you're stomach is howling.
They really push to give you the least amount of credits possible and, in my opinion, if you don't get what you ordered then it's only right to get your money back.
If there's ever a class action against them for this "legal" loophole of stealing money then count me in!!
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Terrible company policies.
Preferred solution: Let the company propose a solution.
DOORDASH Pros: Delivery guy.
DOORDASH Cons: Poor customer service, Missing meals.