I am appalled at what I've gathered is their "official" way of righting a wrong...
1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund.
2. Missing an item?: If you're delivery is missing an item they give you the cost of the item in credits, NOT a refund.
3. Get delivered the wrong item?: If they deliver you a salad when you wanted a cheeseburger they give you a deliver fee in credits ranging from 1-7, NOT a refund.
4. Restaurant closed?: They just cancel the order, put the amount in credits and you won't know until you're stomach is howling.
They really push to give you the least amount of credits possible and, in my opinion, if you don't get what you ordered then it's only right to get your money back.
If there's ever a class action against them for this "legal" loophole of stealing money then count me in!!
This reviewer shared experience about "terrible company policies" and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Doordash. The most disappointing about doordash delivery service at Doordash was customer service and missing meals , but reviewer liked delivery guy. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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