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1.3

I am appalled at what I've gathered is their "official" way of righting a wrong...

1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund.

2. Missing an item?: If you're delivery is missing an item they give you the cost of the item in credits, NOT a refund.

3. Get delivered the wrong item?: If they deliver you a salad when you wanted a cheeseburger they give you a deliver fee in credits ranging from 1-7, NOT a refund.

4. Restaurant closed?: They just cancel the order, put the amount in credits and you won't know until you're stomach is howling.

They really push to give you the least amount of credits possible and, in my opinion, if you don't get what you ordered then it's only right to get your money back.

If there's ever a class action against them for this "legal" loophole of stealing money then count me in!!

Reason of review: Terrible company policies.

Preferred solution: Let the company propose a solution.

DoorDash Pros: Delivery guy.

DoorDash Cons: Poor customer service, Missing meals.

Location: Seattle, Washington

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Doran Odh

40$ in food just happen to me they are refusing to refund me for food I paid for and didn't recieve georgia area. Count me in they stay doing this to people I know as well.

Guest

Shady!! I am totally in(should a class action suit come about) Missing $59.80 in credits.

Referenced date period: 2//21 - 3/22,, the 6 credits exceed the amounts applied to 4 orders during period referenced. I am shocked theyโ€™re trying to spin the runaround?! The math isnโ€™t complex, and I provided a clear break down to assist in expediting remedy, to no avail. Additionally, whatโ€™s up with the orders that the top isnโ€™t refunded(the orders promptly Cxld by restaurant) ...

there was no driver involved? Bad news

Sujey Yfg

Some one stole my money today for buy food through doordash from wonton house which I never purchased the food the nomber is 180095****,where I have to report this Scammer using my hard working money ?

Samantha M Ucb

every order I do is at 30 or higher. Bound is 50 and over.

AlwYs. ..something is always missing...drinks..condiments..food. always. Every time.

Their drivers could he eating our *** And tell us well get credit for it. Even then you have to call and complain because if you report to much missing items they'll stop crediting you. Its ridiculous...I've spend over 5000 dollars on doordash since this virus. I've been ripped off !!!

Pay for the food...paY a delivery fee...pay a tip ! And thN tax !!! Like wtf!!!

Count me in as well !!! Mosssamantha.2018.23@***.com

Guest

Agree fullyโ€” total rip-off!!!

Guest

orders rarely right, frequent missing items or sides, claim you have bad account history when it REALLY IS THAT BAD.

Guest

Missing item. No refund. Theft.

Guest

I'm fed up, 3 bad orders in 2 weeks. No refunds

Guest

They are a *** service haven't refunded me yet they are gonna give me back my money DONT ORDER FROM DEAL DASH BOGUS COMPANY

Guest

I agree completely Ive had many calls w them they claim they sent me refunds for bad food many times but it never shows up in my account they owe me by now close to 60 dollars

Guest
reply icon Replying to comment of Guest-1717363

I put the wrong address where I used to live by accident and they took my money after I canceled the order

Guest

Well duh you click โ€˜still need help and they refund youโ€™ smarty pants

Guest

My nachos came soggy! I want my money back

Vaishnavi Ieg
reply icon Replying to comment of Guest-1669900

I never get people who order nachos to go. Itโ€™s wet sauce on a corn chip.

Unless your driver only has to drive a mile to you, it will be soggy. Not rocket science .

Guest

Omg its the worst. My order was over an hour late.

I called to figure out what was going on with my order since I have a 19 month old who really wanted her food and i had been giving her snacks to hold her over.

The lady literally told me that it would probably be another 30 minutes with no explanation, offer of credits or anything. I don't even want a refund or anything, but seriously they need to be better at customer service especially since I prepaid the tip that this driver does not deserve at all.

Vaishnavi Ieg
reply icon Replying to comment of Guest-1651730

You donโ€™t know the driver or what they encountered. Often merchants donโ€™t have the meals ready.

Iโ€™ve had customers calling me about their order and literally got me lost. Iโ€™m driving to your house using Google maps. So rude. Iโ€™m not a robot.

You also donโ€™t know about traffic. Parking issues. Orders prior to yours. All we do is accept.

Put up w the bs of picking up the food and then getting out tips stolen to cover our wages. Iโ€™m just saying, the driver is usually not the problem.

Guest
reply icon Replying to comment of Vaishnavi Ieg

The driver most definitely was the problem when I just ordered from a restaurant 5minutes from my house and my food got here 35minutes late completely freaking cold and my slushee completely *** melted and the ice in my husbands soda completely melted. Iโ€™m pissed. I wouldโ€™ve gone and got it myself and been home with hot food and a still frozen slushee and in bed for ten minutes by time I got my food if it wasnโ€™t for my infant being in bed asleep.

Happy Cct
reply icon Replying to comment of Guest-1745215

You donโ€™t know if others declined your order over and over causing it to take an hour until a new driver gets your order and finishes the delivery in under 10 mins. That happens a lot so no itโ€™s not the drivers fault.

You think theyโ€™re just sitting in their car hoping for it to get cold and then driving to you? People are doing this to get paid and thats mostly from the tips hello

Samantha M Ucb
reply icon Replying to comment of Happy Cct

drivers steel food all the time. And they blame it on the merchants and say they didn't put it in !!!!!

Guest

I *** hate door dash customer service. Itโ€™s nonexistent.

The speed or service is usually okay, they often arrive too early when selecting a set delivery time. When orders are wrong they never make the situation right. Here is a 5.00 credit sorry. I will never use them again.

The app is amazing, the selection of venues is amazing. The customer service and the way they allow orders to be messed up is the worst.

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