New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.5

Sad Today will mark the 3rd order that I've had issues with. My second order, ever, was never "received by the restaurant" so my lunch ended up being postponed for 3 hours, and I didn't get the food I wanted.

Part of those 3 hours was waiting on DoorDash to figure out what was going on and contact me.

The second issue was yesterday. My Burger King order was completely wrong - I ordered a double whopper no cheese without lettuce or onions, with a large fry. I received a Bacon Whopper Jr and 2 large onion rings, and my only compensation was a $7 credit.

Today is the last stray. I ordered a salad from Subway shortly after 2pm.

Delivery time should have been 2:45. Here we are an hour later and I have NO food, can't cancel the order because "Subway is already making it," and have been on hold trying to get in touch with DoorDash customer service for over six minutes now.

My time and my money are both valuable - I don't want a credit, I want a refund including delivery fee and taxes. This is ridiculous.

Reason of review: Problem with delivery.

Monetary Loss: $16.

Preferred solution: Let the company propose a solution.

DoorDash Pros: Polite dashers, Convenience, Promotional offers.

DoorDash Cons: Inaccuracy of my order, Unreliable and no customer service contact, Not refunded, Timeliness.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

DoorDash Reviews

  1. 8374 reviews
  2. 2011 reviews
  3. 1238 reviews
  4. 831 reviews
  5. 1159 reviews
DoorDash reviews