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2.3

My husband ordered 40$ worth of food from a local restaurant using doordash and it claimed our order would be at our place in 30 mins. Great!

Well, 30 mins pass by and we get a email and text saying our driver cannot locate the apartment that we should call her. We do. Around ten times. I am able to finally reach customer service....

and they said they will call her and the restaurant, then they will call me back. They do and said the driver will be at my apartment with the food in 15 mins. It has been two hours and nothing. Worse is that they claim that she made contact so they will not give me a refund.

I get apartments can be a pain in the *** to deliver to, but i feel like I was just robbed. I have used delivery services before and never had this problem.

I don't know what happened. but I have learned never to do it again.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Full refund.

DoorDash Pros: Convenience for places i eat.

DoorDash Cons: Poor communication with support.

Location: 4839 Keller Springs Rd, Addison, TX 75001, USA

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