I placed an order and was never matched with a dasher, when I called the restaurant the food was prepared and waiting however no one had picked it up. No communication regarding this delay on the DoorDash App and impossible to reach an agent via phone.
This is completely unacceptable. It has been over an hour since ordering my food.
I am starving and furious and I am now going to pick up my own food at the restaurant while still being on hold to reach an agent...Will no longer use DoorDash going forward, UberEats you have my business from now on. Absolutely disappointing, I wouldn't have expected this from a company that recently received a $4 Billion valuation.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $75.
Preferred solution: Full refund.