Portland, Oregon
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Door Dash is shady. They charge an average of almost 3 dollars more per item than most of the resturant prices.

Called customer service and asked to talk to manager. Was disconnected after about 10min on hold and then asked to do an automated survey before hung up on. Called customer service back and jumped through all their hoops again only to be told the manager was on lunch and couldnt talk to anyone. They offered to call me back.

I would rather have the almost 60 dollars theyve upcharged me with no notice on all of my previous orders. They tell you what the delivery charge and fees are for but no mention of the higher prices or where that money goes on the app.

Stay away from door dash. They are horrible with customer service, they are dishonest, and in all honesty the orders are incorrect most of the time you get them too.

Product or Service Mentioned: Doordash Customer Care.

Reason of review: Poor customer service.

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