Not resolved
2.7
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

I placed my first order around 1:40 today, at 1:57 I cancelled it because the restaurant had not yet confirmed. Not your fault.

I place another order immediately and it was confirmed at 2 PM. At 2:31 I received a text that my dasher was still on the way to the restaurant and my delivery time was extended 30 minutes. I tried to contact my dasher and the number was not good, and I was told to contact customer service. I called customer service and was told that they were having difficulty finding a dasher, and they offered to cancel my order.

After over an hour I still have not food and now I am out of time to make another order. I was offered (and I think received) a $5 dash credit. Honestly, that doesn't even cover most of the delivery fees around here.

I would like to believe there was a better way of communicating with me about the issue with dashers refusing to accept the assignment, that might have lent to me not missing my meal. I have now lost confidence in Door Dash and am genuinely afraid to use your service again in the future.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

DoorDash Cons: Were not able to meet their commitment to deliver.

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