815 NW 57th Ave #335, Miami, FL 33126, USA
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time

I placed my ordered at 12:48 PM and it was supposed to be here by 1:26 PM. Here...

I am at 1:43 PM with no food. I called customer service (Doordash) and spoke with Rachel at 855-973-1040, she said she will look into it and call me back in 5 minutes. Here we are and no callback. She called at 2:04 PM and spoke with Rachel again.

She would not let me speak whatsoever, and she controlled the entire conversation and would not let me get a word in. She said that my order will be remade to ensure that it is hot and will be here shortly. Food just arrived at 2:28 PM.

It's warm which I guess is better than cold.

This is after 1 hour and 40 minutes of waiting.

However, they did give me a credit of $5.00 towards my account which sucks because that means I have to use their service again. After I use the credit, I probably will not use again.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Delivery.

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