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2 comments

The food was delivered so late I ended up just throwing it away because their driver was completely incompetent and their support was a joke. They gave me a credit for my next order for 10$ but the idea that I would order from them again with how bad this experience was is a joke.

The food is marked up, delivery costs are high and tip is a joke. It is almost double the cost to have them deliver it then to go inside the place and order it yourself.

Their support did not seem to care about my exact experience and just pushed a button for 10$ credit instead of refunding my order that was literally inedible.

Reason of review: Problem with delivery.

Monetary Loss: $22.

Preferred solution: Full refund.

I didn't like: Unprofessional, Driver could not find me.

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Anonymous
#1595516

Horrible experiences! First, it was like pulling teeth to get any kind of answers to my questions in regards to why they were charging me delivery and tip on a pick up order.

Second, I placed a pick up order for a specific time. I got to the restaurant and they had said I picked up my order!

When I got home, i contacted door dash and their response was I placed the order at 11:48 am and picked it up at 11:26 pm! Then as the discussion continued, their story changed as did the times.

Anonymous
Salem, Oregon, United States #1185757

I'm really sorry about your experience! Normally when we receive a call or chat from a customer with this type of mishap we will offer a redelivery of your entire order + 2x delivery fees.

If you don't want it redelivered then we will offer the cost of the items + tax in credits to your dd account. Again I apologize for the *** you had to go through with DD.

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