Los Angeles, California
Not resolved
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
1 comment

I ordered from Doordash and was told the delivery would arrive by 11:54 p.m. At 12:09 their system stated that the food was delivered but it was NOT.

It still has not at 12:44 yet they have my money and my tip $$ which is basically THEFT.

I've emailed and tried chatting but apparently everyone there is busy eating my almost $70 of wings.

I can't think of the last time I've had something so unprofessional happen.

I have nothing else to say but it's forcing me to type at least 100 words so I will keep saying that Doordash sucks. If you're going to charge 21% service fee, then you might try actually providing a service.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $67.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
h.kitchener
#1223972

Which begs the question: why would you give a "tip" prior to receiving the food in addition to paying a service fee? "TIP" is short for "to insure prompt service." Just dispute the charge with your credit card company. You did use a credit and not a debit card, didn't you???