I placed an order online. The company takes payment via credit card only online.
No cash option is available. I received an email indicating my order would be here at 12:30. At 12:38 I received a call from the "Dasher" telling me he will be late by another 30 minutes & offered an excuse about a big order down the street from me. I tried to cancel the order at that time because I could not wait another 30 minutes as I had to be back at work before that time.
The site said it can't cancel & refund my order once it's been sent to the restaurant. I called & was told I had a very legitimate complaint & warranted a refund, but the request had to be sent to "headquarters".
I paid for the order and ended up with no lunch. I'm not happy at all!
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $11.
Preferred solution: Full refund.
DoorDash Cons: Failed to deliver.