Houston, Texas
Not resolved
1.3
Details
Reliability
Turnaround Time
Website
0 comments

I placed an order online. The company takes payment via credit card only online.

No cash option is available. I received an email indicating my order would be here at 12:30. At 12:38 I received a call from the "Dasher" telling me he will be late by another 30 minutes & offered an excuse about a big order down the street from me. I tried to cancel the order at that time because I could not wait another 30 minutes as I had to be back at work before that time.

The site said it can't cancel & refund my order once it's been sent to the restaurant. I called & was told I had a very legitimate complaint & warranted a refund, but the request had to be sent to "headquarters".

I paid for the order and ended up with no lunch. I'm not happy at all!

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $11.

Preferred solution: Full refund.

DOORDASH Cons: Failed to deliver.

  • Unreliable Delivery
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