I was a first time user and used Door Dash for breakfast at work one morning. I placed the order and selected the time which was overwritten on 3 separate occasions!
I had a special request so I noted that where it said to put special instructions. The food showed up late, was not what I ordered and was cold. Yet we are supposed to tip these people? There is not an option not to tip on the order form anywhere!
Anyway I sent an email to the support account to complain about what had happened and it took them 3 days to get back to me. The said that they would refund 4.99 to my account and that was over 25 days ago, still no refund!!!
I am not sure who runs this company but it is not being run in a positive way unless stealing money from people is what they are about. Worst experience ever, I will probably never see my money, just wanted to share my experience.
clebay wrote the review because of poor customer service at DoorDash. Reviewer claimed that he or she lost $8 and wants DoorDash to issue a full refund.
The most disappointing in user's experience was made me feel like they could care less and customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Grubhub. We collected other reviews about products and/or services offered by DoorDash and doordash delivery service for you to read. This information may help you with your purchase decision.