I was a first time user and used Door Dash for breakfast at work one morning. I placed the order and selected the time which was overwritten on 3 separate occasions!
I had a special request so I noted that where it said to put special instructions. The food showed up late, was not what I ordered and was cold. Yet we are supposed to tip these people? There is not an option not to tip on the order form anywhere!
Anyway I sent an email to the support account to complain about what had happened and it took them 3 days to get back to me. The said that they would refund 4.99 to my account and that was over 25 days ago, still no refund!!!
I am not sure who runs this company but it is not being run in a positive way unless stealing money from people is what they are about. Worst experience ever, I will probably never see my money, just wanted to share my experience.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $8.
Preferred solution: Full refund.
DoorDash Cons: Made me feel like they could care less, Customer service.