Houston, Texas
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
1 comment

I was a first time user and used Door Dash for breakfast at work one morning. I placed the order and selected the time which was overwritten on 3 separate occasions!

I had a special request so I noted that where it said to put special instructions. The food showed up late, was not what I ordered and was cold. Yet we are supposed to tip these people? There is not an option not to tip on the order form anywhere!

Anyway I sent an email to the support account to complain about what had happened and it took them 3 days to get back to me. The said that they would refund 4.99 to my account and that was over 25 days ago, still no refund!!!

I am not sure who runs this company but it is not being run in a positive way unless stealing money from people is what they are about. Worst experience ever, I will probably never see my money, just wanted to share my experience.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $8.

Preferred solution: Full refund.

DoorDash Cons: Made me feel like they could care less, Customer service.

  • Doordash Fail
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The driver only delivers what you order .. if the restaurant messes up your order it's the restaurant not the driver ..

do you really the driver going through your food checking to see if the restaurant messes up .. and if you order food from a restaurant 20 minutes away from your house don't expect it to be hot ..