5001 Brentwood Stair Rd, Fort Worth, TX 76112, USA
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

My order showed delivered at 12:22PM - by 1:23 PM still no order. Contact Doordash - they will "see if they can get me a partial refund or partial credit" for service and items that were not provided.

Had to let them know as a type 1 diabetic this could cause medical issues. after arguing for about 45 minutes they agreed to refund the full amount. So still no food. Refund will take 5 - 7 business days.

Just disgusting. No offer to make the issue right. I just can't believe that it's such bad customer service and I had to argue to get a full refund. The restaurant that I ordered from is less than 10 minutes away from my office.

I'm slammed which is why I tried to use Doordash. In future stick with Uber Eats or Grub Hub.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $20.

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