I had three different dashers assigned to this order.The first one (Billy)said he was at restaurant waiting for order.
He disappears and a 2nd one (Joseph H) is assigned and is coming from 40 minutes away. He never arrived and a 3rd one (Kelvin)picks up the order and it finally arrives 1 1/2 hours late. The food was lukewarm, the chocolate shake was warm. I suspect several factors tied into this delay.
I was not kept posted of what or why this was happening. I went to the chat line and an agent never came on.
I'm very displeased as this was my first time using DOORDASH.I was so excited to find this and ended up being irate and embarrassed as this was a group lunch order for my coworkers.
Review about: Doordash Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $60.
Preferred solution: Let the company propose a solution.
I didn't like: Timeliness of pickup and delivery.