Oak Lawn, Illinois
Not resolved

Your driver didnt have an insulated bag. She called me to say that she is new and Portillos wouldnt release my order because of that. She asked me to call YOU to advise she couldnt pick up my order. I called Portillo and they advised the driver had been told THREE times that they could not release my order and she should contact Doordash to reassign my order.

The order arrived over 90 minutes later and COLD. This is not Portillos fault.

My call to you dropped THREE TIMES - poor customer service, Doordash. Will be using Grubhub for future orders.


Product or Service Mentioned: Doordash Vehicle Driver.

Reason of review: Poor customer service.

DOORDASH Pros: Convenience if it actually worked, Food is good if you get it.

DOORDASH Cons: Customer service and much more.

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